We at Crickplay are dedicated to giving each and every one of our users a fulfilling and pleasurable fantasy cricket experience. We are aware that there are instances where you could need a return for any payments you made via our platform, nevertheless. The rules and circumstances governing returns for our services are described in this refund policy. For a thorough understanding of your obligations and rights with relation to refunds, please read this policy carefully.
Refund eligibility
We only consider refund requests in the following circumstances:
Payment Error: You may be eligible for a refund if a technical glitch or payment processing error results in double billing or incorrect charges.
- Cancellation: Crickplay will refund entry fees in full if a fantasy cricket contest is cancelled due to insufficient participation.
- Outage: In the event of a significant system outage or service disruption that prevents you from participating in a contest, you may be eligible for a refund.
Refund Process
Our customer support team must be contacted within 24 hours of the incident or contest cancellation, providing details of the payment, contest, and reason for the refund request. If you meet the eligibility criteria, our team will review your request. Refunds will be processed within 5-7 business days, and funds will be returned to the original payment method.
Non-Refundable Circumstances
In the following cases, refunds won't be granted:
- Contest Entry: Once you have joined a fantasy cricket contest and the contest has commenced, entry fees are considered non-refundable, regardless of the contest outcome or your participation status.
- Termination: You will not receive any refunds if your account is terminated or suspended for violating our Terms and Conditions.
Currency and Exchange Rates
All refunds will be processed in the same currency and at the same exchange rate as the original transaction. Exchange rate fluctuations may affect refund amounts, but we are not responsible for them.
Dispute Resolution:
Please contact our customer support team if you disagree with a refund decision made by Crickplay. Please note that Crickplay reserves the right to make final and binding decisions regarding refunds.
Refund Policy Modification
This Refund Policy is subject to change at any time without prior notice, as we reserve the right. Any modifications to this policy will take effect as soon as they are posted on our website. It is your duty to periodically examine this policy to be aware of any revisions.
If you have any questions or need assistance regarding our Refund Policy, please contact our customer support team at rademilestechnologies@gmail.com. Your satisfaction is our top priority, and we are happy to address any concerns you may have. We are glad you have chosen Crickplay for your fantasy cricket journey, and we wish you the best of luck!